Client protection

Scam Prevention

Fraud can look convincing. Learn how common scams work, how to recognise warning signs, and what to do before you send money or digital assets.

How TiBiGlobe helps

Working to keep you as safe as possible

TiBiGlobe is working hard to fight cybercrime and fraud. We use transaction monitoring and screening tools to identify and prevent fraud and money laundering.

Below are answers to common questions about fraud, the methods scammers use and the practical steps you can take to protect yourself.

Common questions

Understand the risk before you act

01What is a scam?

A scam is where you are tricked into sending money or digital assets, such as cryptocurrencies, to a scammer who then steals them. Scammers may impersonate people and organisations you trust using documents, emails, phone calls and text messages that appear genuine.

They may ask you to download apps or sign up for specialised investment websites. Many victims are contacted through investment, trading or learning chat groups on WhatsApp, Telegram or Signal. Scams often promise overly high investment returns or claim to provide access to opportunities not available to the general public.

02I have been scammed and the transaction mentions TiBiGlobe. What should I do?

Notify your bank or financial institution immediately, as it may be able to recall the payment. Report suspected fraud or scams to your local law enforcement agency and directly to TiBiGlobe at [email protected] or through our contact page.

03Someone claims to represent TiBiGlobe. How do I know it is legitimate?

Check the source: Legitimate email communications from TiBiGlobe will come through our official domain, @tibiglobe.com. Exercise caution and independently verify the sender's identity before responding to communications claiming to be from us.

We will never ask you to:
×Disclose your password or one-time passcodes.
×Disclose full authentication credentials.
×Provide confidential information over social media.
×Move funds to a “safe account”.
×Transfer funds or assets for “verification purposes”.
Warning signs

How to spot a scam

Scammers use a combination of pressure, impersonation and manipulation. Watch for these common tactics.

01

Creating urgency

Pressure to act quickly, claims that an offer is limited or demands for immediate payment.

02

Promising high returns

Unusually high or guaranteed profits linked to crypto, stablecoins, AI, algorithmic trading or trending products.

03

Pretending to be trusted people

Impersonating banks, regulators, colleagues, friends or genuine company employees.

04

Building trust over time

Using social media, messaging apps or group chats to build a relationship before asking for money.

05

Emotional manipulation

Fabricating emergencies, hardships or trust-based opportunities, including romance scams, to encourage payments.

06

Exclusivity

Claiming an opportunity is invite-only or available only to a select group of people.

07

Looking professional

Using polished websites, contracts, apps and documents to create a false appearance of legitimacy.

08

Payment redirection

Requesting funds be sent to a new or different account, often at short notice and for supposed security or compliance.

09

Using complex language

Overloading you with technical jargon to sound credible, create confusion and discourage questions.

10

Asking for more over time

Encouraging increasingly larger payments, sometimes after showing fake profits or returns.

Practical protection

How to protect yourself from scams

Be cautious

Be wary of guaranteed profits and “get rich quick” opportunities.

Do not rush

Stop and independently verify any request when you feel pressured to act urgently.

Check identities

Research companies and individuals. Check domains, emails and phone numbers for inconsistencies or misspellings.

Check licensing

Confirm whether a firm is authorised through the relevant local financial services register.

Protect personal information

Do not share personal details or identity documents with people you only know online.

Keep control of your accounts

Never let someone open or manage payment accounts or crypto wallets for you without proper verification.

Avoid remote access

Do not install software that gives strangers control of your device or financial accounts.

Use known counterparties

Be cautious when sending money or crypto to people you have only met online or in messaging groups.

Question payment requests

Verify unexpected or urgent requests and changes to usual payment details or methods.

Watch for recovery scams

Fraudsters may promise to recover lost funds or digital assets in exchange for an upfront payment.

Recognise emotional pressure

Romance, emergencies and personal hardship may be used to influence your decisions.

Use secure communication

Do not click links or download attachments in unexpected messages asking for money, personal data or login details.

Ask for advice

When in doubt, speak to someone you trust or contact the organisation using independently verified details.

Review transactions carefully: Double-check payment details before sending funds, especially for first-time or high-value payments.

Stop before you send

When something feels unusual, urgent or too good to be true, pause and verify it through TiBiGlobe's official contact details.

Contact our support team